Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, billing and shipping address.
• Payment Information: processed securely through trusted third-party payment gateways. We do not store full card details on our servers.
• Account Information: login credentials, order history, and customer preferences.
• Browsing Data: IP address, browser type, device information, pages visited, and time spent on the site.
• Communications: messages, enquiries, or feedback you send to us.

2. How We Use Your Information

Your information is used to:

• Process and fulfil your orders, including delivery and payment.
• Communicate with you regarding orders, enquiries, or after-sales support.
• Provide a personalised shopping experience and recommend relevant products.
• Send updates, promotional offers, and newsletters (only if you've opted in).
• Improve our website, products, and customer service.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• Service providers who help us operate our business — couriers, payment processors, and IT providers — bound by confidentiality agreements.
• Government or law enforcement when required by law, court order, or to protect our rights and customers.
• Business successors in the event of a merger, acquisition, or sale of assets, in which case you'll be notified.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted using industry-standard SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and personalise content.

You may disable cookies through your browser settings, but please note that some features of our site may not function properly as a result.

6. Your Rights

You have the right to:

• Access, review, and update your personal information.
• Request deletion of your account or personal data, subject to legal requirements.
• Opt out of marketing communications at any time.
• Raise concerns about how your data is handled.

7. Third-Party Links

Our website may contain links to third-party sites (such as social media platforms or payment gateways). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review it periodically.